Introduction
DGSUBZ ("we", "our", or "the platform") operates the website dgsubz.com.ng, providing virtual top-up (VTU) services including airtime recharge, data bundle purchases, cable TV subscriptions (DStv, GOtv, Startimes), and electricity bill payments.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By creating an account or using our services, you agree to the practices described in this policy.
Information We Collect
Account Information: When you register on DGSUBZ, we collect your full name, email address, phone number, and password (stored in encrypted form).
Transaction Data: We record details of every transaction you perform on the platform, including the service type, amount, recipient details (such as phone numbers, meter numbers, or smart card numbers), transaction status, and timestamps.
Payment Information: We collect wallet funding details and payment references. We do not store your full bank card details on our servers; card payments are processed through our secure third-party payment gateway.
Device and Usage Data: We may collect your IP address, browser type, device information, and pages visited on our platform to improve our services and ensure security.
How We Use Your Information
We use the information we collect to:
- Process your airtime, data, cable TV, and electricity transactions
- Credit your wallet and manage your account balance
- Send transaction receipts, confirmations, and service notifications
- Verify your identity and prevent fraudulent activity
- Provide customer support and resolve disputes
- Improve the performance and reliability of our platform
- Communicate important updates about our services or pricing
Data Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following circumstances:
- Service Providers: We share necessary transaction details with network providers (MTN, Airtel, Glo, 9mobile), cable TV operators, and electricity distribution companies to fulfil your orders.
- Payment Processors: Your payment data is shared with our payment gateway partner to process wallet funding and transactions securely.
- Legal Requirements: We may disclose your information if required by law, regulation, or a valid legal request from a government authority.
Data Security
We take the security of your data seriously. Our platform uses SSL encryption to protect data transmitted between your browser and our servers. Passwords are stored using industry-standard hashing. Access to user data is restricted to authorized personnel only.
While we implement reasonable security measures, no method of electronic storage or transmission over the internet is 100% secure. We encourage you to use a strong, unique password and keep your login credentials confidential.
Cookies
DGSUBZ uses cookies and similar technologies to keep you logged in, remember your preferences, and improve your experience on the platform. These cookies are essential for the proper functioning of our services.
You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of the platform.
Data Retention
We retain your account information for as long as your account is active. Transaction records are kept for a minimum period as required for accounting, dispute resolution, and regulatory compliance. If you delete your account, we will remove your personal data within a reasonable timeframe, except where we are legally required to retain it.
Your Rights
In accordance with the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for data processing at any time
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data rights have been violated
Children's Privacy
DGSUBZ is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
Email: dgsubz26@gmail.com
Phone: +2347043559013
Address: Makurdi, Benue State, Nigeria